KCH Offers Patients Room Service Dining
April 16, 2007
Kishwaukee Community Hospital is pleased to announce the start of At Your Request hotel-style room service dining for patients. This new service allows patients to place food orders anytime from 6:30am to 6:30pm, seven days a week. Restaurant-style menus are available in patient rooms featuring many food choices. Using sophisticated software, the At Your Request program incorporates a traditional restaurant approach to meal preparation and delivery. There is no additional cost associated with this new service to KCH patients.
Patients are encouraged to call directly to the kitchen to place their order at the time most convenient for them. Patients who require assistance placing an order will be assisted by the nursing staff. Guest trays are also available at an extra charge should a family member or friend wish to dine with a patient.
Initial response to At Your Request has been very positive. “Patients enjoy the opportunity to choose what they want to eat and when they want to eat,” said Terry Bomkamp, Director of Food and Nutritional Services. “One patient even indicated that she didn’t want to go home because our food was so good.”
Food and nutritional services at KCH are provided by Sodexho. Sodexho is a leading food and facilities management company in North America, providing services to over 6,000 corporations, health care, long term care and retirement centers, schools, college campuses, military and remote sites throughout North America
Sodexho took over management of the hospital’s Food and Nutrition Services department in September, 2006, also expanding the menu in the hospital cafeteria for employees and visitors, including a daily salad and deli bar.
“We selected Sodexho to manage our Food and Nutritional Services because of its impressive track record,” said Brad Copple, KCH administrator.
“The company was the first to introduce At Your Request patient meal service in hospitals 11 years ago. With that experience also came the computer software and staff training to get our program started. We wanted to introduce the service now so it’s already to go when we move into the new hospital. It’s a great patient satisfier,” Copple said. “Sodexho, our entire food and nutrition department and our nursing staff have done a great job in planning and implementing this exciting program.”